I'm having trouble removing the cup

If you are having issues removing your cup, take a deep breath and try to relax. If you get frustrated or stressed, your muscles will tense up, making removal more difficult. Remember the cup cannot get stuck or disappear, but it can move up slightly. If you are having difficulties reaching the base or stem of the cup, we recommend that you try the following: 

  • Relax your body and try to remove the cup while you sit in squat position.
  • Sit down on the toilet seat and try to reach the stem or base of the cup. 
  • If you are still unable to reach the base of the cup try to slide your index finger up along the side of the cup and hook it on the rim to break the seal. 
  • When you reach the base of the cup, grasp it tightly with your index finger and thumb and pinch it to release the suction seal. Then wiggle it back and forth and gently pull it out.
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