How do I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking link. If you haven’t seen your confirmation, please check your spam/junk folder first before contacting our support team.

Estimated delivery times are calculated in business days (excluding weekends and holidays) from the day the parcel is shipped. Please note that all delivery times are estimates and not guaranteed, as shipping methods vary by destination country and customs processing can be lengthy. Allow a few business days for the tracking information to update. 

If you encounter delays or if your package is held, we recommend contacting the carrier directly to expedite the process before contacting our support team. We do not have access to their internal data.

Deutsche Post/DHL Orders

Upon shipment, DEUTSCHE POST/DHL will have the most up-to-date information regarding your shipment.

You'll first receive a confirmation from tracking-noreply@webshipr.com with a 13-digit tracking number (e.g., LY118798573DE).

Track your order here using your tracking number and select "All shipment updates" for full details.

Once your order arrives in your country, your local courier takes over delivery. Please contact them (list of local tracking sites below) with the same tracking number for local updates.

With express shipment, your order should arrive within 2-4 business days. You can track your order here. Please note that orders placed on weekends or holidays will ship the following business day.

UPS Orders

After placing your order, you will receive a receipt via email.

Orders are processed and shipped within 1-2 business days. Once shipped, you will receive a second email with tracking details. Copy your 25-digit tracking number and paste it into the

To track your order, copy your 25-digit tracking number and paste it into the “Tracking or InfoNotice Numbers:” field on https://www.ups.com/tracking/tracking.html. 

Common Tracking Statuses & What They Mean

  • “No information could be found regarding the mail item."

Your parcel has just been shipped. Please wait 1-2 weekdays for tracking information to be updated.

  • “It was not possible to reach the recipient; the item was scanned. The item is either being delivered in XX or being held for pick-up."

Your order is ready for pickup or is in the process of being delivered. If you are not sure where to pick up your order, contact your local courier and provide them with your shipment number. This can be done via their online tracking site.

  • “The item was handed over to the International Logistics Center Frankfurt to be forwarded to the country of destination. Unfortunately, the tracking and tracing of the destination country does not provide a data interface with Deutsche Post AG's tracking and tracing. Further information is also provided by the website of the country of destination.” Your order will soon be transferred to the postal service in your country.

Check your local postal service tracking site for the latest update.

  • “The item was handed over to the International Logistics Center Frankfurt to be forwarded to the country of destination. Further tracking information is also provided by the website of the country of destination."

Your order will soon be transferred to the postal service in your country. Check your local courier’s tracking site for the latest update.

  • “The item was delivered.”

Your order has been successfully delivered. However, if you have not received your order, check with your household and neighbors and look in your mailbox. You might have received a note to pick up your order. Get in touch with your local post office and see if they have any packages for you. Maybe your order was delivered to the wrong address. Confirm your address in your order receipt.

  • “The item was returned and delivered to the sender on XX."

Your order was sent back to us. Maybe you were not notified, or you were not at home when the postal service attempted delivery. Perhaps your order was delivered to the wrong address. Double-check your address in your order receipt.

  • “The item could not be delivered and is being returned to the sender."

Your order is on its way back to us. Maybe you were not notified, or you were not at home when the postal service attempted delivery. Perhaps your order was delivered to the wrong address. Double-check your address in your order receipt.

If there has been no status update for several days, or if you suspect your parcel is lost or stuck in customs, please contact us at support@allmatters.com.

List of Local Tracking Sites

Once your order has reached your country, you can track it by entering your tracking number in the respective tracking site:

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