Order Tracking Guide
DEUTSCHE POST ORDERS
Once your Deutsche Post order is shipped, you will receive a shipping confirmation email from tracking-noreply@webshipr.com that contains a 13 digit number (example: LY118798573DE). You can use this number to track your order with Deutsche Post.
Please note that delivery times are estimates not guarantees.
It can also take a few working days for your order to be processed, so please refer to the shipping confirmation email instead of the order confirmation. It can also take a few working days for tracking information to appear on your tracking link.
You can track your order with your 13 digit tracking number via this link: https://www.dhl.com/dk-en/home.html, or in the search bar below. Please click on the tab "All shipment updates" to see all the updates regarding your order.
Once your order arrives in your country, it becomes the responsibility of the national postal service there. You should then contact your national postal service if you wish to receive updates about your order. Please refer to the pictures below for examples.
For example, if you live in the United Kingdom then you should get in touch with The Royal Mail once your order arrives in the UK. Or if you live in Belgium, you should get in touch with Bpost once your tracking link says that your order has arrived in destination country. See a list of tracking sites at the bottom of this answer.
If your local postal service is unable to provide you with any tracking information about your order, please get in touch with us at support@allmatters.com and we will sort it out
ORDERS FOR US/CA (UPS Mail Innovations)
When you have placed and paid for your order, you will receive a receipt via email. Your order status is now processing and will be shipped within 1-2 weekdays.
Once your order has been packed and is ready to be shipped, you will receive a new email from us – containing all necessary tracking information. Your order status is now completed.
To track your order, copy your 25-digit tracking number and go to https://www.ups.com/tracking/tracking.html.
Paste your tracking number into the “Tracking or InfoNotice Numbers:” field. The latest available tracking information will be displayed there.
If UPS is unable to provide you with any tracking information about your order, please get in touch with us at support@allmatters.com and we will sort it out.
DHL Express Shipments
Your DHL Express shipment should be delivered within 2-4 working days during the COVID-19 global pandemic. Once your order is shipped then you will receive tracking information, which is sent to your mobile phone number and email. You can also track your order here.
Please note that if you place your order on a weekend or holiday, then your order will be shipped on the next working day.
WHAT SHOULD I DO WHEN MY TRACKING SAYS…
- “No information could be found regarding the mail item.”
Your parcel has just been shipped.
Please note that it might take 1-2 weekdays before any tracking information is available.
If the status doesn’t update after 3 weekdays, please get in touch with support@allmatters.com. - “It was not possible to reach the recipient; the item was scanned. The item is either being delivered in XX or being held for pick-up.”
Your order is available for pick up, or it’s in the process of being delivered.
If you are not sure where to pick up your order, please get in touch with your local postal service, and provide them with your shipment number. Usually, this can be done via their online tracking site. - “The item was handed over to the International Logistics Center Frankfurt to be forwarded to the country of destination. Unfortunately the tracking and tracing of the destination country does not offer a data interface with the tracking and tracing of Deutsche Post AG. Further information is also provided by the website of the country of destination.”
Your order will soon have been transferred to the postal service in your country.
Check your local postal service tracking site for the latest update.
If no information is available, and this status does not change after 4 weekdays, please get in touch with support@allmatters.com, as your order might have gotten lost during transit, or is being held in customs. - “The item was handed over to the International Logistics Center Frankfurt to be forwarded to the country of destination. Further tracking information is also provided by the website of the country of destination.”
Your order will soon have been transferred to the postal service in your country.
Check your local postal service’s tracking site for the latest update.
If no information is available, and this status does not change after 4 weekdays, please get in touch with support@allmatters.com, as your order might have gotten lost during transit, or is being held in customs. - “The item was delivered.”
Your order has successfully been delivered.
If you have not received your order when this status is displayed, do the following:- Confirm that no one else has received the package. Check with your household and neighbours, and remember to look in your mailbox / property.
- You might have received a note to pick up your order. Get in touch with your local post office and see if they have any packages for you.
- Maybe your order was delivered at the wrong address. Confirm your address in your order receipt.
Get in touch with support@allmatters.com if you are still not able to locate your package.
- “The item was returned and delivered to the sender on XX.”
Your order was sent back to us.
That’s a shame! Maybe you were not notified to pick up your package, or you were not at home when the postal service attempted delivery.
Perhaps your order was attempted delivered at the wrong address. Double-check your address in your order receipt.
Get in touch with support@allmatters.com and we will reship your order! - “The item could not be delivered and is being returned to sender.”
Your order is on it’s way back to us.
That’s a shame! Maybe you were not notified to pick up your package, or you were not at home when the postal service attempted delivery.
Perhaps your order was attempted delivered at the wrong address. Double-check your address in your order receipt.
Get in touch with support@allmatters.com and we will reship your order!
LIST OF TRACKING SITES
- Once your order has reached your country, you can track it by entering your tracking number in the respective tracking site:
Australia – contact Australia Post or track via:
Austria – contact Post AG or track via:
https://www.post.at/en/track_trace.php
Canada – contact UPS or track via:
https://www.ups.com/tracking/tracking.html
Chile – contact CorreosChile or track via:
https://www.correos.cl/SitePages/home.aspx
China – contact China Post or track via:
https://postal.ninja/en/p/china-post/tracking
Denmark – contact Bring or DAO or track via:
https://www.bring.dk/sporing or http://www.dao.as/?stregkode#trackandtrace
Estonia – contact Omniva or track via:
https://www.omniva.ee/private/track_and_trace
Finland – contact Posti or track via:
https://www.posti.fi/private/tracking/#
France – contact La Poste or track via:
https://www.laposte.fr/particulier/outils/en/track-a-parcel
Greece – contact ELTA or track via:
http://www.elta.gr/en-us/personal/tracktrace.aspx
India – contact India Post or track via:
https://www.indiapost.gov.in/_layouts/15/dop.portal.tracking/trackconsignment.aspx
Ireland – contact An Post or track via:
Italy – contact Poste Italiane or track via:
Japan – contact JP Post or track via:
https://trackings.post.japanpost.jp/services/srv/search/input?locale=en
Latvia – contact Latvijas Pasts or track via:
https://www.pasts.lv/en/Category/Tracking_of_Postal_Items/
Lithuania – contact Lietuvos Paštas or track via:
https://www.post.lt/en/help/parcel-search
Korea – contact Korea Post or track via:
https://postal.ninja/en/p/korea-post/tracking
Mexico – contact Correos De Mexico via phone or track via:
https://www.correosdemexico.gob.mx/SSLServicios/SeguimientoEnvio/Seguimiento.aspx
Netherlands – contact PostNL or track via:
https://www.internationalparceltracking.com/#/search
New Zealand – contact NZ Post or track via:
https://www.nzpost.co.nz/tools/tracking
Norway – contact Posten or track via:
Portugal – contact CTT or track via:
http://www.ctt.pt/feapl_2/app/open/objectSearch/objectSearch.jspx
Poland – contact Poczta Polska or track via:
https://ecommerce.poczta-polska.pl/en/shipping/emonitoring
Russia – contact Pochta or track via:
Singapore – contact Singapore Post or track via:
South Africa – contact Post Office South Africa or track via:
http://www.southafricanpostoffice.post/
Spain – contact Correos or track via:
https://www.correos.es/ss/Satellite/site/pagina-inicio/info
Sweden – contact PostNord or track via:
Switzerland – contact Swiss Post or track via:
https://service.post.ch/EasyTrack/#simpleSearch
UK – contact Royal Mail or track via:
Ukraine – contact Ukrposhta or track via:
http://ukrposhta.ua/en/vidslidkuvati-forma-poshuku
United Arab Emirates – contact Emirates Post Group or track via:
https://www.epg.gov.ae/_en/index.xhtml
USA – contact UPS or track via:
https://www.ups.com/tracking/tracking.html