What is your shipping policy?

Shipping methods

Shipping methods are specific to the country of destination. All delivery times are estimates and not guaranteed.

For country-specific delivery times, please go to the checkout page and select your shipping destination.

Please note: The estimated delivery time is from the day the order has been shipped. The order may take 1-2 weekdays to process before it is shipped. You will receive a confirmation email once your order has been shipped, which will detail tracking information. Once your order reaches its destination country it becomes the responsibility of the national postal service in that country. AllMatters cannot control, cancel or edit your shipment once it has left our warehouse. For further information regarding your order once it has arrived in its destination country please refer to your national postal service’s website.

Taxes, duties and fees

Orders placed within the EU and Norway are inclusive of all taxes, duties, and import fees.

For orders sent outside of the EU, our shipping is Delivered At Place (DAP). This means that the customer is responsible for any import duties, taxes and other fees that may be charged.

Shipping issues, reshipments and return-to-sender

If the package gets lost in transit we will refund or reship at no additional cost.

If the address provided is incorrect or the package is not collected from a pick-up point, any original shipping cost and any cost of reshipment may be deducted from the refund or charged separately.

Please contact support@allmatters.com for more information.

We offer the following shipping methods:

DENMARK

DAO 365 hjemmelevering: 1-3 weekdays.

• Origin of shipping: All orders to Denmark are shipped from Denmark via DAO.

EUROPE (Except Denmark)

Mail Tracked: 4-7 weekdays (+ time for Customs processing* in non-EU countries).

UPS Express: 1-5 weekdays.

• All orders to EU countries are sorted and dispatched by Deutsche Post DHL Group in Denmark/Germany and transferred to the local postal service of the country of destination for delivery.

• Origin of shipping: All orders within Europe are shipped from Denmark via Frankfurt, Germany.

*Dependent on shipment country. Customs processing and clearance times can vary greatly – we advise customers to direct all inquiries regarding customs to the local postal service of the country of destination or refer to tracking information online.

OUTSIDE OF EUROPE (except Canada and USA)

Mail Tracked: 4-40 weekdays + time for Customs processing*.

• All orders outside of Europe (except Canada and USA) are sorted and dispatched by Deutsche Post

• DHL Group in Denmark/Germany and transferred to the local postal service of the country of destination for delivery.

• Origin of shipping: All orders outside of Europe (except Canada and USA) are shipped from Denmark via Frankfurt, Germany.

USA

UPS Mail Innovations Tracked: 4-7 weekdays.

• All orders to the USA are delivered by USPS or OnTrack and are traceable.

• Origin of shipping: All orders to the USA are fulfilled and shipped from PA, USA via USPS or OnTrack.

CANADA

DHL International Tracked: 4-13 weekdays + time for customs processing*.

• All orders to Canada are delivered by DHL and are traceable via DHL.

• Origin of shipping: All orders to Canada are fulfilled and shipped from PA, USA via DHL.

*Customs processing and clearance times can vary greatly – we advise customers to direct all inquiries regarding customs to the local postal service of the country of destination or refer to tracking information online.

For more information on shipping and tracking, please see our tracking guide, or reach out to support@allmatters.com for country specific shipping times.