Satisfaction Guarantee

We know that menstrual cups and period underwear are not one-size-fits-all products – they’re not necessarily the right period products for everyone. That’s why we offer a Satisfaction Guarantee if you get the wrong cup size or if the cup/underwear simply doesn’t work for you. This applies for period products bought on our website and in stores. If you have purchased in a store or on a website other than ours, please make sure to keep a proof of purchase.

How do I claim it?

• Menstrual cup: We give you a full 90 days to get comfortable with your new cup. If you've tried it for a few cycles and feel the size isn't quite right, we'll gladly send you a different size for free or give you a full refund on your first cup. Any other cups from your order just need to be sent back unused in their sealed packaging. 
• Period underwear: You have 90 days to make sure our period underwear is right for you. If they're not the perfect fit, we'll offer a full refund for one used pair. Need a different size or want to return the others? No problem. We can exchange or refund any additional pairs as long as they are unwashed and unworn. It's perfectly fine if the packaging has been opened.
• Menstrual disc: We give you a full 90 days to get comfortable with your new disc. As the disc can take a little getting used to, please take up to 90 days to try it out. If after a few cycles you decide it’s not for you, we'll gladly send you a cup or give you a full refund for one used disc. If you ordered more than one, the others can be returned for a refund as long as they're unopened and in their original packaging.

If you ordered two products during a 2for1 campaign, please note the guarantee is only valid for one of the products.

To claim the guarantee, please fill out this form.

If you’re having problems filling out the form, please get in touch with our Customer Support team at support@allmatters.com

Our Satisfaction Guarantee is subject to these terms and conditions.